A: Generally that means you have bad CDs. Please contact tech support with the error #, plus which version of iGuidance you are running and which operating system you have, to begin an RMA.

A: The most likely problem is that your PDA is running out of on-board ram. One solution to this is to load different maps onto different SD or CF cards, so you can just pop them in and out, and the software will only load that subset of map data.

A: The map loader is unable to add additional states. The solution is to select every state you would like on your PDA, not only the additional ones you would like to add, and re-load your PDA with every state map you would like.

A: If you do not have a GPS device installed on your laptop, iGuidance will hang when you first try to run the program. This means you cannot use the program on your laptop unless you have the GPS device's drivers installed beforehand. After the drivers are installed, iGuidance will be able to run without a GPS device plugged in.

A: When you are generating map data onto your SD card, make sure that iGuidance is not running because the program is actively using the files you are trying to overwrite.

A: Make sure that your map data is properly installed before running iGuidance. Use the maploader program to install the map data, and also make sure that iGuidance is not running at the same time.

A: Yes, the Earthmate USB GPS receiver is not compatible with our software. IGuidance is only compatible with NMEA compliant GPS receivers. USB GPS receivers also need an USB-to-Serial bridge driver to function with the iGuidance software, but serial receivers do not.

A: Memory requirement depends on how much maps data you want to load on your handheld. Typically, a 64 MB storage card is recommended. However, more is better.

A: Yes. The software is compatible with any GPS receiver hardware which complies with NMEA standard.

A: Version 1.1 includes updated map data that which now includes Canada, bug fixes, a new Point of Interest group (shopping malls), 3-D map viewing (4 different angles possible), dynamic re-routing can now be done by selecting which road(s) to skip, and improved memory management.

A: If you purchased v1.0 directly from us please contact customer support at support@inavcorp.com with your previous order number and an address you'd like the software to be sent to. If you purchased iGuidance from another vendor you will have to place an order through them.

A: No, iGuidance is not supported under the Palm OS.

A: iGuidance is not compatible with Windows CE 3.0. Only the latest versions of Pocket PC 2000/2002/2003 or Windows Mobile operating systems.

A: NAVTECH. www.navteq.com

A: Every six months.

A: No, iGuidance only supports map data from NAVTECH.

A: GPS stands for Global Positioning System.  It is a system of satellites launched by the United States Government used to calculate the coordinate position on the earth's surface.

A: Routing is the calculation of a driving route from a start point to a destination. 

A: Navigation is the turn-by-turn directions for assisting you through the driving route that has been calculated to your destination. 

A: Voice enabled output is the verbal directions for you to drive. Example: Turn Left in 1000 feet. 

A: GPS accuracy is dependent on the hardware you've purchased. Typically, GPS provide position accurate to 30 or 10 meters depending on your GPS receiver. 

A: No. There are no fees to use GPS.

A: No. GPS receivers require a view of the sky to receive the necessary signals from the satellites. Similarly, GPS will not work in a tunnel or under a freeway overpass, unless you have additional sensors such as compass, gyro, speed sensors, etc.

A: No. People cannot track your movements. However, if you record a track, the track file will indicate your movement. If you do not wish other to know past locations, do not share the track files.

A:The maps cover most areas of the United States and Canada. 

A: While GPS can provide positional coordinate for the earth's surface as long as the receiver has a clear view of the sky (and the GPS satellites). However, maps, navigation and routing are only provided in United States, Canada and within the map coverage areas.